Privacy Policy

1. Information We Collect

Personal Information

• Full name
• Email address
• Phone number
• Billing information
• Profile photo (optional)
• Property listing information (for hosts)

Account Information

• Username
• Password (encrypted)
• Login activity

Booking Information

• Booking dates
• Booking duration
• Property details
• Payment status
• Communication between hosts and guests

Technical Information

• IP address
• Browser type
• Device information
• Cookies
• Website usage data

2. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process bookings and payments.
• Verify user identity.
• Improve our platform and services.
• Respond to customer support requests.
• Send booking confirmations and important updates.
• Prevent fraud and maintain platform security.
• Comply with legal obligations.

3. Payments

Payments are securely processed through trusted third-party payment providers such as Stripe. RestHourly does not store your complete payment card details.

4. Sharing Your Information

We only share information when necessary, including with:

• Payment providers
• Hosting and cloud service providers
• Customer support providers
• Legal authorities where required by law

We never sell your personal information to third parties.

5. Cookies and Analytics

We use cookies to:

• Keep you logged in.
• Remember your preferences.
• Improve website performance.
• Understand how visitors use our platform.
• Measure marketing effectiveness.

More details can be found in our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your data, no online service can guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Delete your account and data.
• Restrict certain processing activities.
• Withdraw consent where applicable.
• Request a copy of your personal data.

To exercise these rights, please contact us at hello@resthourly.co.uk.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal obligations.
• Resolve disputes.
• Enforce our agreements.

9. Third-Party Services

RestHourly may use trusted third-party services including:

• Stripe (payment processing)
• Google Maps (location services)
• Google Analytics (website analytics)

These providers have their own privacy policies governing how they handle your information.

10. Children’s Privacy

RestHourly is intended for users aged 18 years or older. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through our Contact page or by emailing our support team at support@resthourly.co.uk.

1. About RestHourly

RestHourly operates strictly as an online marketplace platform, similar to Facebook Marketplace™. We provide the technology to connect independent hosts and guests, but we do not own, manage, control, or insure any of the listed properties. RestHourly facilitates bookings but does not own, manage, or operate the listed properties.

2. Eligibility

To use RestHourly, you must:

• Be at least 18 years old.
• Provide accurate and up-to-date information.
• Comply with all applicable laws and regulations.
• Maintain the security of your account credentials.

3. Guest Responsibilities

Guests agree to:

• Use booked properties only for lawful purposes.
• Respect the host’s property and house rules.
• Leave the property in a clean and reasonable condition.
• Avoid causing damage, excessive noise, or disturbances.
• Vacate the property at the agreed booking end time.

4. Host Responsibilities

Hosts agree to:

• Provide accurate property descriptions and photographs.
• Maintain clean, safe, and secure properties.
• Honour confirmed bookings.
• Keep calendars and availability up to date.
• Clearly communicate any house rules or restrictions.
• Only make their property available for booking between 8:00 AM and 8:00 PM. RestHourly is a daytime-only platform, and overnight stays are not permitted under any circumstances, in order to remain compliant with local night-cap and residential-use regulations.

4.1 Legal & Regulatory Compliance

Hosts are solely responsible for ensuring their property and its use on RestHourly fully complies with UK law and their local council’s regulations. This includes, but is not limited to, obtaining and maintaining:

Mandatory Third-Party Permissions

• Mortgage Provider Consent (Consent to Let), where applicable.
• Leasehold / Freeholder permission, where applicable.
• Landlord consent, where the host is a renter/subletting.

Health & Safety Certifications

• Gas Safety Certificate (CP12) — renewed annually, where the property has gas.
• Electrical Installation Condition Report (EICR) — renewed every 5 years.
• Written Fire Risk Assessment.
• Legionella Risk Assessment.

Local Government & Registration Rules

• A valid UK National Short-Term Let Register Number.
• Compliance with the London 90-night planning cap (tracking applies to entire-property listings).

Insurance Requirements

• Specialist Short-Term Let Insurance.
• Public Liability Insurance with a minimum coverage of £2,000,000.

Failure to hold and maintain any of the above may result in listing suspension or removal, and hosts remain fully and independently liable for any regulatory breach arising from their property.

5. Bookings

Bookings are confirmed once payment has been successfully processed. Booking durations are limited to the available daytime time slots offered through the platform, and all bookings must fall strictly within the 8:00 AM–8:00 PM window.

6. Payments

Payments are processed securely through Stripe. Applicable platform fees, taxes, and service charges will be displayed before checkout. Hosts receive payouts according to the marketplace payout schedule.

7. Cancellations

Cancellation policies are determined by the host and displayed on each listing. Where applicable, eligible guests who purchase Booking Protection may receive additional coverage under the Booking Protection policy.

8. Prohibited Activities

Users may not:

• Use properties for illegal activities.
• Damage or misuse any property.
• Provide false information.
• Attempt to bypass the platform for payments.
• Harass or discriminate against other users.
• Upload misleading or fraudulent listings.

9. Property Listings

Hosts are responsible for ensuring that:

• Listings accurately represent the property.
• Photos reflect the current condition.
• Pricing and availability are kept up to date.
• They have the legal right to offer the property, and hold all permissions and certifications listed in Section 4.1.

10. Intellectual Property

All website content, branding, logos, graphics, and software remain the property of RestHourly unless otherwise stated. Users may not copy or reproduce content without prior written permission.

11. Marketplace Role & Limitation of Liability

RestHourly acts solely as a marketplace connecting hosts and guests. To the maximum extent permitted by law, RestHourly is not responsible for:

• Property conditions.
• Personal injury.
• Loss of personal belongings.
• Disputes between users.
• Service interruptions beyond our control.

11.1 Direct Contract Between Users Any booking made on this platform is a direct agreement between the host and the guest. RestHourly is not a party to this agreement. All responsibilities regarding property rules, safety, and conduct rest entirely on the individuals involved.

11.2 Damage, Injuries, and Disputes Because RestHourly is only a platform tracker and does not provide insurance:

• Any property damage, theft, or cleanliness issues must be resolved directly between the host and the guest.
• Any accidents or personal injuries occurring during a booking are strictly a matter between the host and the guest.
• Hosts are required to maintain their own specialist insurance (see Section 4.1), and guests are legally liable for any damage they cause.

11.3 Reporting and Community Enforcement While we do not handle financial or legal compensation for disputes, we strictly police our ecosystem to keep it safe. If you encounter a bad host or a bad guest, both parties can file an official report using our Contact Us form at support@resthourly.co.uk. Our team reviews every submission. We reserve the absolute right to permanently ban and blacklist any user who causes damage, breaks platform rules, or creates an unsafe environment.

12. Suspension and Termination

RestHourly reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or unlawful behaviour.

13. Privacy

Your use of RestHourly is also governed by our Privacy Policy and Cookie Policy.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page, and continued use of the platform constitutes acceptance of any updates.

15. Contact Us

If you have questions regarding these Terms of Service, please contact us through our Contact page or email our support team at support@resthourly.co.uk.